HOW TO RESET VIRGIN MEDIA PASSWORD?

How to Reset Virgin Media Password?

How to Reset Virgin Media Password?

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How to Reset Virgin Media Password?

Are you a Virgin Media Customer and are struggling with issues like personalizing your network, blocking unauthorized users or changing the WiFi settings, because you forgot the current password.

This detailed guide will take you through various solutions and a step-by-step procedure on how to reset your Virgin Media WiFi password and network name (SSID), troubleshoot any issues, and maintain a more secure internet setup.

What is the need to change the network name (SSID) and password?

Given below are some of the reasons to - why users commonly change their WiFi name and password:


  • Forgot current password

  • Too many unknown devices connected

  • Network is running slow

  • Enhance network security

  • Personalize the network name (e.g., “Smith_Family_WiFi”)

  • Just moved into a new home and want to start afresh


Changing the WiFi name and password not only gives your network a fresh identity but also helps you remove unwanted devices and improve performance.

How to Change Your Virgin Media WiFi Password and Network Name

Follow these steps:

  1. Connect to Virgin Media WiFi


Connect your device (phone, PC, laptop) to the Virgin Media Hub either via ethernet cable or through WiFi.

  1. Open the Router Settings Page



  • Open any web browser on your device.

  • Type the IP address: “192.168.0.1” into the address bar and tap “Enter”

  • This will take you to the Virgin Media Hub login page.


3: Enter Admin Login Details

  • On the Virgin Router login screen, you'll be asked for your router admin password (this is NOT your WiFi password).


Note: It is provided on the label at the bottom of your Hub.

4: Access Wireless Settings

Once logged in:

  • Navigate to Advanced Settings > Wireless Settings and select 2.4GHz and 5GHz bands (you can name them the same or differently depending on your preference)


5: Change WiFi Network Name (SSID)

  • Look for the field called SSID or Wireless Network Name

  • Change the name to your preferred network name (e.g., “Home_Network_2025”)


6: Change the WiFi Password

  • Find the field labeled Wireless Password, Passphrase, or WPA Key

  • Enter a new strong password. (Use a mix of capital letters, small letters, numbers, and symbols. Avoid using personal info or basic combinations like “password123”.)


7: Save Changes and Reconnect Devices

  • Tap apply to save settings

  • Virgin Hub will now adapt to the settings made.

  • Reconnect all the devices with the network using the updated SSID and password.


Change SSID and through Virgin App.

You can change your WiFi name and password through Virgin Media App.

  • Download the Virgin Media Connect app (available on iOS and Android both).

  • Log into the app using your credentials and tap on WiFi settings.

  • Now, you can change both the network name and password through this tab.

  • Tap “Save” and allow the Hub to accustom to the changes made.


What If You Can’t Access the Router Page?

Here are some Quick fixes if IP Address: “192.168.0.1” isn’t working:

  • Ensure you're connected to the Virgin Media network.

  • Restart your router and device.

  • Try using a different browser.

  • Use an Ethernet cable for a direct connection.

  • Clear browser cache and cookies.


If nothing works, perform a factory reset by:

  • Pressing and holding the reset pinhole button on the back of the Hub for around 10 seconds.

  • Wait 5–10 minutes for it to restart.

  • Then access the settings page using the default login details on the router’s label.


Keeping Your Network Secure

Here are some best practices to keep your Virgin Media network safe:

  • Change your WiFi password in a duration of every 6–12 months.

  • Avoid sharing your password with too many people.

  • Use a guest WiFi network if available for visitors.

  • Disable WPS, if not required.

  • Keep a regular check on the unknown devices getting connected to your network


Conclusion

Resetting your Virgin Media WiFi password and network name is a quick and smart move whether you're enhancing your network’s security or just making your setup more personalized. We hope this article made it easy to access your Virgin Media’s router settings and customize them to your liking.

FAQs

Q1. Do WiFi password and Virgin Media account password mean same?
No. WiFi password connects devices to internet whereas account password is for Virgin login and billing.

Q2. Where to find current WiFi password?
You can check bottom of the Hub for default password. If it was changed, type IP address: 192.168.0.1 in address bar and you can see the password in Wireless Settings.

Q3. What should I do, if I forgot my virgin media login password?
Reboot the Hub and then reset the password.

You can do that by holding the reset pinhole for 10 secs to factory reset. Then use default password mentioned at the back of the Hub.

Q4. Can I name 2.4GHz and 5GHz networks differently?
Yes, both can have different names and passwords. Or you can also keep them same if you want one network.

Q5. Is it safe to use the Virgin Media Connect app?
Yes. It’s official and helps you manage WiFi from your phone easily.

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